Privacy Policy
How Allday Fleet Solutions collects, uses and protects information submitted through this website and in the course of providing services.
1. Who we are
This website is operated by Allday Fleet Solutions ("we", "us", "our"), a commercial vehicle repair and fleet service company. Our primary contact number for all matters, including privacy enquiries, is (734) 891-1818.
2. Information we collect
Information you give us
When you submit a service request, fleet account application, quote request or newsletter sign-up, we collect the information you provide. Depending on the form this may include:
- Your name and the company you represent
- Telephone number and email address
- The service you need and the city or location involved
- Truck, trailer or equipment details, including unit numbers where you provide them
- A description of the fault, symptoms or the work requested
- Your communication preferences and consent records
Information collected automatically
Like most websites, our hosting infrastructure may record standard technical information such as your IP address, browser type and the pages you visit. This is used for security, troubleshooting and aggregate traffic analysis. Where we use browser storage, it is limited to making the site function correctly.
Location information
Our locations pages include a "use my location" feature that can sort service locations by distance from you. This requires your browser's permission and the coordinates are used only in your browser to calculate distance. We do not transmit or store them.
3. How we use your information
- To respond to your service request and dispatch a technician
- To provide quotes, schedule appointments and deliver the services you ask for
- To open and administer fleet accounts, including invoicing and payment processing
- To contact you about an active request by telephone, text message or email
- To maintain service records for the vehicles we work on, including warranty and compliance purposes
- To send service reminders or maintenance information where you have opted in
- To meet legal, tax, insurance and regulatory obligations
4. Text messaging and calls
Where you provide a telephone number and consent, we may contact you by call or SMS about your request, including appointment confirmations, dispatch updates and account notifications. Message frequency varies. Message and data rates may apply. You can reply HELP for help or STOP to opt out of text messages at any time. Consent is not a condition of purchasing any service. We do not sell or share your telephone number with third parties for their own marketing purposes.
5. Sharing your information
We do not sell your personal information. We may share it in limited circumstances:
- Service delivery — with technicians, partner providers or suppliers where needed to complete a repair you have requested
- Service providers — vendors who support our operations such as hosting, payment processing, communications and accounting, under confidentiality obligations
- Legal requirements — where required by law, regulation, court order or a lawful request from a public authority
- Business transfers — in connection with a merger, acquisition or sale of assets, where information may transfer as part of the business
6. Data retention
We retain service request information and vehicle service records for as long as necessary to provide services and to meet our legal, warranty, tax and insurance obligations. Marketing preferences are retained until you withdraw consent.
7. Security
We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive financial or identity information through website forms.
8. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain processing. Texas residents have rights under applicable state privacy law. To exercise any right, contact us on (734) 891-1818. We will respond within the time required by applicable law and may need to verify your identity before acting on a request.
9. Cookies and similar technologies
This website is designed to function with minimal tracking. Where cookies or local storage are used, they support essential functionality such as remembering form state or navigation preferences. You can control cookies through your browser settings; disabling them may affect how parts of the site behave.
10. Third-party links
Our pages link to third-party services, including mapping providers. We are not responsible for the privacy practices or content of those services. Review their policies before providing information to them.
11. Children
This website and our services are intended for commercial and business use. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will change when we do. Continued use of the website after an update constitutes acceptance of the revised policy.
13. Contact us
For any question about this policy or how we handle your information, call (734) 891-1818 or use our contact form.